FAQs

Below are some of the most frequently asked questions that may help you in preparing for your flight.

Q: Can I bring my pet with me?
A: Small domestic animals which are kept as pets or roosters may be transported on domestic flights for a fee. Assistance animals trained to aid persons with impaired vision and/or hearing may accompany the customer on domestic or international flights. Transportation of animals is subject to restrictions and space availability. Contact Seaborne for more information and pet fees.

Q: Can I charter a private aircraft?
A: If you wish to charter an aircraft, our charter department will be able to help you. Click here.

Q: Do I need to show photo identification at check in?
A: We do require photo identification upon check in. Please have this prepared before checking in for your flight.

Q: Do you send freight / cargo / letters between your destinations and if you do what is the cost?
A: Check out our freight service - click here

Q: How long has Seaborne Airlines been operating?
A: Seaborne Airlines has been in operation for over 15 years. Please check out Corporate Information.

Q: How long is each flight?
A: The flight times are as follows:

St. Thomas - San Juan, 30 minutes
St. Thomas - St. Croix, 18 minutes
St. Croix - San Juan 40 minutes nonstop, 1 hour 25 minutes with stop in St. Thomas
St. Thomas - Virgin Gorda, 18 minutes

For schedules click here.

Q: How many seats are available on your aircraft?
A: Our seaplanes seat up to 17 passengers.

Q: How soon before the flight should I check in?
A: In order to operate on-time and efficiently, we require passengers to check in 45 minutes before flight time.

Q: Is their parking available at your locations?
A: Parking is available. However, Seaborne does not manage the parking lots.

Q: What are your hours of operation?
Officer Hours: Monday - Friday 8:00am to 5:00pm
A: St. Croix & St. Thomas Stations - 6:00am to 6:30pm
San Juan - 7:00am to 5:00pm
Reservations - Monday - Friday 6:00am to 7:30pm, Saturday 6:00am to 6:30pm
and Sunday 7:00am to 6:30pm.

Q: What is the cost to fly between the islands?
A: All of our rates are online - click here.

Q: What is the luggage allowance per passenger?
A: The allowable luggage per person is 30lbs. Baggage in excess of 30lbs will incur an additional charge of $.75 per lb and be transported on a space available basis.

Q: What type of aircraft do you operate?
A: DeHavilland Twin Otters. For more information - click here.

Q: When I get to my destination what is the best way to get a rental car?
A: AVIS is our car rental partner. When you make your booking an agent can book the car rental at the same time and get you our Avis discount!

Q: Where are you located in Old San Juan, St. Thomas, St. Croix and Virgin Gorda?
A: Our locations maps are located online - click here

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