Fare Rules and Contract of Carriage

Contract of Carriage

When you buy a ticket for travel on Seaborne Airlines, you enter into a contract of carriage with us.

PAYMENT

Tickets must be purchased at time of booking. Exceptions are Corporate and SmartPak tickets. Only Full Fare O class may be held with a credit card but MUST be cancelled 24 prior or they will be charged a full one way and the return cancelled. No Show tickets in O class held with a credit card will be charged the full one way and the return portion canceled. Forms of accepted payment are cash, travelers’ checks, Visa, MasterCard, Discover, and American Express, and corporate checks. Personal checks are not accepted. Tickets are non-transferable and non-refundable.

Refundable Y Fare

Ticket may be refunded in case of travel cancellation. Ticket MUST be cancelled prior to departure to qualify for refund. Refunds will incur a $25 service fee. Tickets not cancelled prior to departure to qualify for refund. Refunds will incur a $25 service fee. Tickets not caneled prior to travel for any reason are not refundable but may be utilized for travel, less the deduction of the applicable one-way ) fare plus a $25 service fee 6 months from the date of purchase.

CHECK-IN INFORMATION

Seaborne Airlines requires customers 18 years and older to provide a state or federal government issued ID at check-in (Drivers License, Birth Certificate or Passport is accepted).

US IMMIGRATION REQUIREMENT: Passengers traveling to Puerto Rico or Vieques must have proof of citizenship, a Passport is preferred, and however an original Birth Certificate is acceptable for U.S. Citizens accompanied by a U.S. issued picture I.D. Passengers traveling to the British Virgin Islands must have a passport. Seaborne will not be responsible for any additional expenses incurred if your flight is missed due to improper ID and/or delays incurred by TSA/Customs Border Patrol processing.

St. Croix / St. Thomas to San Juan

Recommended check-in time is 90 minutes with flight close 45 minutes prior to flight departure.

Checked luggage cutoff is 60 minutes prior to flight departure

San Juan International to St. Croix / St. Thomas

Recommended check-in time is 90 minutes with flight close 45 minutes prior to departure.

Checked luggage cutoff is 60 minutes prior to flight departure

San Juan International / Vieques

Recommended check-in time is 2 hours with flight close 45 minutes prior to departure.

St Croix / Vieques

Recommended check-in time is 90 minutes prior with flight close 30 minutes prior to departure.

St. Croix / St. Thomas (seaplane flights)

Recommended check-in time is 45 minutes with flight close 20 minutes prior to departure.

CHECK-IN POLICY

Recommended Check-in Time

Please make best efforts to make to your flight at the recommended time. Guest arrival just prior flight close does not guarantee passage for themselves or their luggage as priority is first come first serve flight loading based upon approximately 175 lbs per person and 30lbs of luggage. Initial guests may exceed these planning limits leaving less weight available for those who are last to check-in. Weather or other flight planning conditions may also require more fuel – further limiting weight available for those who check-in last. While Seaborne makes all efforts to ensure all of our guests and their luggage arrive at their destination together – those who arrive after the recommended times and with luggage allowances above 50lbs stand the chance of having of being bumped. Bumped guests who arrive prior to flight close will be re-accommodated at no expense on the next available flight.

Checked Luggage Cut Off Time

Guests who check luggage after the luggage check-in cutoff times on flights to/from San Juan International may not be able to fly with their bags as they must also be processed by Customs and Border Control and TSA. Luggage processing facilities at SJU, STX, and STT are also a limiting factor. Seaborne will not be responsible for additional shipping charges or expenses for luggage accepted AFTER the luggage cutoff time.

Missing Your Flight

If you miss your flight by arriving after the flight cutoff time you will be required to pay a processing fee of $10 plus any difference in fare for the next available flight. Seaborne will not be responsible for any additional expenses incurred if your flight is missed.

Check-in for Flights through SJU

PLEASE NOTE: For flight connections via St. Thomas or St. Croix, travelers should plan on at LEAST 2 hours.

Connecting Flights TO: If you are connecting TO a major carrier at SJU, we suggest you bring only carry-on luggage (please check with your airline for its rules) and to print out your boarding pass ahead of time. This way you may connect directly from Seaborne to your next flight without leaving the terminal. If you do plan on bringing checked items, you will need to collect your luggage at the Seaborne carousel, #7, and proceed upstairs to check-in with your carrier and/or proceed through security. PLEASE READ: Seaborne Airlines makes best efforts to arrive on-time every time at your destination. As safety is our number one concern – flights may arrive later than planned due to weather or unplanned maintenance. As such we highly recommend our connecting guests maintain at least 2.5 hours between the scheduled arrival of your Seaborne flight and your connection. If you have luggage that must be checked please maintain at least 3 hours between connections. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from missed connections.

Connecting Flights FROM: If you are connecting FROM a major carrier at SJU, we suggest you bring only carry-on luggage (please check with your airline for its rules) so you may proceed right to Seaborne gate within the terminal for check-in without going through TSA again. If you have to check luggage with your major carrier you will need to collect your luggage at your airline’s carousel, and proceed upstairs to check-in at Seaborne’s counter before proceeding through security. PLEASE READ: Seaborne Airlines makes best efforts to arrive on-time every time at your destination. Inbound flights on your major carrier may arrive later than planned due to weather or unplanned maintenance. As such we highly recommend our connecting guests maintain at least 2.5 hours between the scheduled arrival and your Seaborne flight. If you have luggage that must be checked please maintain at least 3 hours between connections. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from missed connections.

UNACCOMPANIED MINORS

Guests 12 years and under traveling alone must pay an additional fee of $25 each way for all routes but St. Croix/St. Thomas which is $20 each way. Guardians dropping off minors must fill out and sign appropriate paperwork upon check-in and verification made that guardians at destination are present and ready to accept minors and sign release paperwork.

LUGGAGE

Regular allowance for each ticketed passenger is 30lbs but differs for higher fares. Guests are limited to 200 lbs per person and luggage excess of 30lbs will incur additional charges and be transported on a space available basis. Individual pieces of luggage in excess of 70 lbs will not be accepted. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from luggage above 30lbs that cannot travel due to weight limitations AND/OR if guests check luggage after checked luggage cutoff times.

Luggage Allowances

Regular Fares: 0-30 lbs gratis, 31-50 lbs 75 cents per lb, 51-100 lbs plus $1 per lb, 101 plus $1.50 lb

Y, O, B Fares: 0-40 lbs gratis, 41-100 lbs $1 per lb, 101 lbs plus $1.50 per lb

No Carry on Bag Policy - Only exceptions are food, cameras (with no case), reading material, wallets, and small baby bags which must be searched by flight crew – total weight may not exceed 5 lbs.

HAZARDOUS MATERIALS

Seaborne Airlines is not allowed to carry hazardous materials such as spray paint, paint thinner, 140 and over plus proof spirits, pesticides, lye, and any item that contains compressed gases or flammable fuels and/or oils – even if drained.

For a complete list of permissible carry-on items, visit the Transportation Security Administration’s web site. A complete list of prohibited hazardous items, including downloadable information can be found on the FAA’s web site.

DAMAGED/LOSS OR DELAYED BAGGAGE

1. Baggage Liability

Limitation of Liability for Damage, Loss or Delay in Delivery of Baggage: Seaborne’s liability for the damage, loss or delay in delivery of passenger’s personal property delivered to Seaborne, including checked baggage and carry-on baggage, limited to proven damage or loss and may not be apart of exceptions listed below. Actual reimbursement value for damage or lost property needs to be determined by the original documented purchase price less any applicable depreciation for prior usage. Depreciation is based on 60 months. Seaborne has a maximum liability for damage, loss or delay in delivery of baggage not to exceed $250 per fare-paying passenger.

2. Normal Wear and Tear

During normal travel handling, your baggage may show evidence of wear and tear. The automated systems used by airports may sometimes accidentally scratch or nick your luggage during handling. Seaborne Airlines does not accept liability for damage to checked luggage such as:

Minor cuts, dents and scratches
Damage resulting from over packing
Damage to retractable luggage handles
Broken wheels, feet, pull straps, and pull handles (3)
Fragile or perishable items damaged during transport (4a & 4c)
Items unsuitable packed or unsuitable for transportation (4b)
Damage resulting from local, state or federal agencies or airport inspections (6)

3. Damage from Protruding Parts

Seaborne Airlines is not liable for damage to baggage due to protruding parts, including but not limited to wheels, feet, stands, pull straps and pull handles.

4. Special Items

a) Fragile or unsuitably packaged items such as but not limited to: antiques, art, bottles, breakable items (including but not limited to mirrors, eye glasses or telescopes), cameras (video or still), ceramic, computer equipment, glass, liquids (including alcohol and fragrance), luggage totes, musical instruments, precision tools, radios, small appliances, sound reproduction equipment, televisions or trophies.

b) Irreplaceable or essential items such as but not limited to: antiques, artifacts, checks, collectible items, contact lenses, currency, essential medication, heirlooms, irreplaceable business or personal documents, jewelry, keys, negotiable papers, precious stones or metals including silverware, natural fur products, optics, paintings/works of art and securities.

5. Personal Items

Personal valuables must be carried on your person. Personal valuables are but not limited to: cash, checks, credit cards, jewelry, cell phones and small cameras. The size of personal valuables is to fit in your pocket, the seat back pocket or able to be held in your hand. Personal items must be approved by the crew before entering the aircraft.

6. Livestock

Seaborne Airlines will accept small livestock such as roosters, dogs, cats but is not responsible for any health claims. ALl appropriate documentation must be presented to a Seaborne Agent at the time of check-in.

7. Damage/Loss/Delay Due to Government or Airport Action

Seaborne Airlines is not liable for loss, damage or delay of a passenger’s checked baggage, carry-on baggage, wheelchair or assistive device, or any personal item that may result from any local, state, or federal Government Agency or Airport Agency Security search or handling of such items after leaving Seaborne Airlines.

8. Time Limitations for Baggage Claims

Loss or Delay in the Delivery: A claim form needs to be filled out with a Seaborne Agent prior to leaving the airport.

External Baggage Damage: A claim form needs to be filled out with a Seaborne Agent prior sot leaving the airport.

Internal Baggage Damage: A claim form needs to be filled out with a Seaborne Agent within 24 hours after the alleged occurrence of the events and the original documented purchase price must be submitted to Concierge within 15 days from date on the claim form. damage claim form.

9. Unclaimed Items

Items unclaimed are stored at the Station for 7 days at no charge. There is a $10 per week storage charge for weeks 2-20. After 20 weeks, Seaborne will discard the item or donate to local charity.

Seaborne Airlines has the right to deny any claim in the event of failure to follow the above time frame.

RESERVATIONS FEES

A reservation service fee of $8 per booking shall be charged for all reservations made over the telephone or at the counter. Reservations made online will not be charged a fee. Guests who are members of Seaborne’s Corporate or SmartPak ticket program are exempt.

RESERVATIONS CHANGES & CANCELLATIONS

After ticket is purchased, a $10 fee will be charged for EACH change PLUS the difference in applicable fare. Cancellations not made prior at least 24 HOURS prior to flight or a NO SHOW will result in the passenger being charged the full one way fare and return segment cancelled. If your flight departs early in the morning you must call the day prior to cancel. Tickets may be re-issued for a $25 fee plus any difference in fare. Other than the Refundable Y fare, tickets are non-refundable.

DELAYS

Seaborne Airlines shall not be responsible for any failure or delay in operating any flight according to schedule due to causes beyond its control or not caused by its negligence including, but not limited to, acts of God, airport operating issues, governmental action, terrorism, weather, bomb threats, mechanical difficulties not caused by negligence, strikes or labor disputes, civil commotion, or hazards or dangers incidental to state of war. Seaborne Airlines will not be liable for meals, lodging or incidental expenses for passengers affected by flight cancellations or delay.

FIREARMS

According to Federal Regulations, anyone carrying a firearm, must declare the firearm upon check-in, complete a Declaration of Armed Individual, and ask for further instructions.

CAUTION PLEASE!

Seaborne seaplane operates in a seashore and marine environment and unavoidably, our facilities are often slippery or wet. Passengers are urged to use extreme caution on all docks, ramps, floats, and when entering and exiting aircraft. Please do not hesitate to take extra time or seek assistance in moving about facilities or on and off our aircraft, as your safety and that of our employees is our highest priority.