Customer Service Agent Qualifications

Qualification Standard

Must be at least 18 years old, have the appropriate training and education commensurate for this position, have a satisfactory background check and have experience, education and in accordance with other qualification standards set forth by the Managing Director of Airports. Flexible shifts are required.

Guidance Information

The policies, procedures, instructions, and information for managing processes of the operations department are contained in the General Operations Manual, Station Operations Manual and other manuals as indicted in the appendix of the MOM. Program Administration – Accountable for the quality of the following: 3.1.1 – Passenger Handling Process 3.1.5 – Carry-on Baggage Program 3.1.6 – Exit Seating Program Responsibilities -Plays a vital role in the smooth operation of Seaborne Airlines because it is the first face-to-face encounter our passengers have with Seaborne personnel.

Duties & Responsibilities

Duties may include but are not limited to, the following:

Checking in passengers
Checking in baggage
Checking in freight
Preparing Manifest for flights
Confirming return reservations
Ensuring that flights are properly loaded
Ensuring that flights depart in a timely manner
Confirming new reservations as needed
Accurate manifests
Accountable for ensuring accurate manifests ensuring that no aircraft are sent out overweight. It is
their obligation to learn all pertinent information and operating procedures relevant to their position.

Escorting passengers and if is required pushing them on wheelchairs
Performing other assigned duties