Contract of Carriage

Terms & Conditions

When you buy a ticket for travel on Seaborne Airlines, you enter into a contract of carriage with us.

PAYMENT

Tickets must be purchased at time of booking. Exceptions are Corporate and SmartPak tickets. No Show tickets in O Class will be charged the full one way O Class fare and the return portion cancelled. Forms of accepted payment are cash, travelers’ checks, Visa, MasterCard, Discover, American Express, and corporate checks. Personal checks are not accepted. Tickets are non-transferable and non-refundable.

Refundable Y Fare

Ticket may be refunded in case of travel cancellation. Ticket MUST be cancelled prior to departure to qualify for refund. Refunds will incur a $25 service fee. Tickets not cancelled prior to travel for any reason are not refundable but may be utilized for travel, less the deduction of the applicable one-way O fare plus a $25 service fee 6 months from the date of purchase.

CHECK-IN INFORMATION

Seaborne Airlines requires customers 18 years and older to provide a state or federal government issued ID at check-in (Drivers License, Birth Certificate or Passport is accepted).

US IMMIGRATION REQUIREMENT: Passengers traveling to Puerto Rico or Vieques must have proof of citizenship, a Passport is preferred, however an original Birth Certificate is acceptable for U.S. Citizens accompanied by a U.S. issued picture I.D. Passengers traveling to the British Virgin Islands must have a passport. Seaborne will not be responsible for any additional expenses incurred if your flight is missed due to improper ID and/or delays incurred by TSA/Customs Border Patrol processing.

St. Croix / St. Thomas to San Juan

Recommended check-in time is 90 minutes with flight close 45 minutes prior to flight departure.

Checked luggage cutoff is 60 minutes prior to flight departure.

San Juan International to St. Croix / St. Thomas

Recommended check-in time is 90 minutes with flight close 45 minutes prior to flight departure.

Checked luggage cutoff is 60 minutes prior to flight departure.

San Juan International / Vieques

Recommended check-in time is 2 hours with flight close 45 minutes

prior to flight departure.

St Croix / Vieques

Recommended check-in time is 90 minutes prior with flight close 30 minutes prior to flight departure.

St. Croix / St. Thomas (seaplane flights)

Recommended check-in time is 45 minutes with flight close 20 minutes prior to flight departure.

CHECK-IN POLICY

Recommended Check-in Time

Please make your best effort to make it to your flight at the recommended time. Guest arrival just prior flight close does not guarantee passage for themselves or their luggage as priority is first come first serve flight loading based upon approximately 175 lbs per person and 30lbs of luggage. Initial guests may exceed these planning limits leaving less weight available for those who are last to check-in. Weather or other flight planning conditions may also require more fuel – further limiting weight available for those who check-in last. While Seaborne makes all efforts to ensure all of our guests and their luggage arrive at their destination together – those who arrive after the recommended times and with luggage allowances above 30lbs stand the chance of being bumped. Bumped guests who arrive prior to flight close will be re-accommodated at no expense on the next available flight.

Checked Luggage Cut Off Time

Guests who check luggage after the luggage check-in cutoff times on flights to/from San Juan International may not be able to fly with their bags as they must also be processed by Customs and Border Control and TSA. Luggage processing facilities at SJU, STX, and STT are also a limiting factor. Seaborne will not be responsible for additional shipping charges or expenses for luggage accepted AFTER the luggage cutoff time.

Missing Your Flight

If you miss your flight by arriving after the flight cutoff time you will be required to pay a processing fee of $10 plus any difference in fare for the next available flight. Seaborne will not be responsible for any additional expenses incurred if your flight is missed.

Check-in for Flights through SJU

PLEASE NOTE: For flight connections via St. Thomas or St. Croix, travelers should plan on at LEAST 2 hours.

Connecting Flights TO: If you are connecting TO a major carrier at SJU, we suggest you bring only carry-on luggage (please check with your airline for its rules) and to print out your boarding pass ahead of time. This way you may connect directly from Seaborne to your next flight without leaving the terminal. If you do plan on bringing checked items, you will need to collect your luggage at the Seaborne carousel, #7, and proceed upstairs to check-in with your carrier and/or proceed through security. PLEASE READ: Seaborne Airlines makes their best effort to arrive on-time every time at your destination. As safety is our number one concern – flights may arrive later than planned due to weather or unplanned maintenance. As such we highly recommend our connecting guests maintain at least 2.5 hours between the scheduled arrival of your Seaborne flight and your connection. If you have luggage that must be checked please maintain at least 3 hours between connections. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from missed connections.

Connecting Flights FROM: If you are connecting FROM a major carrier at SJU, we suggest you bring only carry-on luggage (please check with your airline for its rules) so you may proceed right to Seaborne gate within the terminal for check-in without going through TSA again. If you have to check luggage with your major carrier you will need to collect your luggage at your airline’s carousel, and proceed upstairs to check-in at Seaborne’s counter before proceeding through security. PLEASE READ: Seaborne Airlines makes their best effort to arrive on-time every time at your destination. Inbound flights on your major carrier may arrive later than planned due to weather or unplanned maintenance. As such we highly recommend our connecting guests maintain at least 2.5 hours between the scheduled arrival and your Seaborne flight. If you have luggage that must be checked please maintain at least 3 hours between connections. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from missed connections.

UNACCOMPANIED MINORS

Guests 12 years and under traveling alone must pay an additional fee of $25 each way for all routes but St. Croix/St. Thomas which is $20 each way. Guardians dropping off minors must fill out and sign appropriate paperwork upon check-in and verification made that guardians at destination are present and ready to accept minors and sign release paperwork.

BAGGAGE

Regular allowance for each ticketed passenger is 30lbs but differs for higher fares. Guests are limited to 200 lbs per person and baggage excess of 30lbs will incur additional charges and be transported on a space available basis. Individual pieces of baggage in excess of 70 lbs will not be accepted. Seaborne is not responsible for any expenses, damages, and/or liabilities resulting from baggage above 30lbs that cannot travel due to weight limitations AND/OR if guests check baggage after checked baggage cutoff times.

Luggage Allowances

Regular and O Fares: 0-30 lbs gratis, 31-50 lbs 75 cents per lb, 51-100 lbs plus $1 per lb, 101 lbs plus $1.50 per lb

Y, B Fares: 0-40 lbs gratis, 41-100 lbs $1 per lb, 101 lbs plus $1.50 per lb

No Carry on Bag Policy - Only exceptions are food, cameras (with no case), reading material, wallets, and small baby bags which must be searched by flight crew – total weight may not exceed 5 lbs.

HAZARDOUS MATERIALS

Seaborne Airlines is not allowed to carry hazardous materials such as spray paint, paint thinner, 140 and over plus proof spirits, pesticides, lye, and any item that contains compressed gases or flammable fuels and/or oils – even if drained.

For a complete list of permissible carry-on items, visit the Transportation Security Administration’s web site. A complete list of prohibited hazardous items, including downloadable information can be found on the FAA’s web site.

MISSING/DAMAGED BAGGAGE OR ARTICLES

Preliminary loss or damage must be submitted to Seaborne Airlines WITHIN 24 HOURS of flight arrival. Failure to do so shall exempt Seaborne Airlines from any related liability. Seaborne reserves the right to pursue criminal charges against fraudulent claims.

Valuables Carried in Person

Seaborne Airlines is NOT responsible for cash, jewelry, cameras, cell phones, small electronics, tablets or other valuable items that may be safely carried in person into the cabin.

Monetary Liability Limits

Under no circumstances will Seaborne Airlines be liable for any special or consequential damages. Total liability for provable direct damages resulting from the loss, delay or damage to baggage in the custody of Seaborne Airlines is limited to an amount equal to the proven value of the property and shall not exceed USD $250.00 per ticketed passenger. ALL claims of value must be verified with ACTUAL PURCHASE RECEIPTS an comparable value established by Seaborne. ALL receipts must be submitted within 10 days of submitted claim.

Baggage/Packaging Liability LImits for FRAGILE Items

Seaborne shall not be responsible for baggage and/or FRAGILE items packed in a non-standard manner including but not limited to: Overweight items (more than 70lbs), items packed without sufficient protection, overpacking, compromised/damaged suitcases or packaging, and soft sided suitcases or bags. Such items may be carried if affixed by a limited release tag. The non-issuance of such a tag for limited release baggage/packaging does not void these limits.

Seaborne is specifically NOT responsible for claims arising from:

Specific claims for non-durable damaged baggage

Baggage which was previously damaged or compromised

Overweight baggage (more than 70lbs)

Overpacked baggage

ANY item tagged with a limited liability release

Improperly packed FRAGILE items

Baggage checked in after luggage check-in time

ANY rooster or other animal health claims

ANY valuables not carried in person

Perishable goods

Claims not made upon the appropriate Seaborne damage claim from with 24 hours of flight arrival damage claim form.

RESERVATIONS FEES

A reservation service fee of $8 per booking shall be charged for all reservations made over the telephone or at the counter. Reservations made online will not be charged a fee. Guests who are members of Seaborne’s Corporate or SmartPak ticket program are exempt.

RESERVATIONS CHANGES & CANCELLATIONS

After ticket is purchased, a $10 fee will be charged for EACH change plus difference in applicable fare. Cancellations not made prior at least 24 HOURS prior to flight or a NO SHOW will result in the passenger being charged the full one way fare and return segment cancelled. If your flight departs early in the morning you must call the day prior to cancel. Tickets may be re-issued for a $25 fee plus any difference in fare. Other than the Refundable Y fare, tickets are non-refundable.

DELAYS

Seaborne Airlines shall not be responsible for any failure or delay in operating any flight according to schedule due to causes beyond its control or not caused by its negligence including, but not limited to, acts of God, airport operating issues, governmental action, terrorism, weather, bomb threats, mechanical difficulties not caused by negligence, strikes or labor disputes, civil commotion, or hazards or dangers incidental to state of war. Seaborne Airlines will not be liable for meals, lodging or incidental expenses for passengers affected by flight cancellations or delay.

FIREARMS

According to Federal Regulations, anyone carrying a firearm, must declare the firearm upon check-in, complete a Declaration of Armed Individual, and ask for further instructions.

CAUTION PLEASE!

Seaborne seaplane operates in a seashore and marine environment and unavoidably, our facilities are often slippery or wet. Passengers are urged to use extreme caution on all docks, ramps, floats, and when entering and exiting aircraft. Please do not hesitate to take extra time or seek assistance in moving about facilities or on and off our aircraft, as your safety and that of our employees is our highest priority.

Terms & Conditions