Our Customer Relations Department is dedicated to addressing customer comments and unresolved concerns. Resolving customer complaints are important to us. When submitting a comment or complaint, expect the following response.
- Acknowledge within 24 hours of receiving the claim
- Follow up within 72 hours confirming whether an extension is needed pending information
- Within 7 days after the 72 hour time frame we will bring the customer complaint to a resolution
- Depending on the situation, a resolution can take up to 30 days
Service or Property Damage Claims: customerrelations@seaborneairlines.com or concierge@seaborneairlines.com
Customer Relations Department can be reached as follows:
Mailing Address:
Seaborne Airlines
Tirri Building (Caribbean Airports Facilities, Inc.)
Box 15
150 Carr. Sector Central
Carolina, PR 00979
Phone Number:
Toll-free 866-359-8784
Donation requests: sbacares@seaborneairlines.com
Seamiles inquiries: seamiles@seaborneairlines.com
Group inquires: groupstravel@seaborneairlines.com
Need a little extra personal help with your travel or need to share a comment regarding your flight? Seaborne Customer Relations is here to answer your questions in English or Spanish and to assist with any special travel needs or concerns. Our hours are Monday through Friday from 8 am to 6 pm. Please email us and our team will get back to you shortly.
Seaborne welcomes partnerships with travel agencies throughout the Caribbean. From discounted fares to group rates, all is available for Seaborne’s exciting destinations. Please contact the following departments and a Seaborne representative will be happy to assist you:
If you are a vendor and have questions for our Accounting Department, please email them at accounting@seaborneairlines.com