Our Customer Relations Department is dedicated to addressing customer comments and unresolved concerns. Resolving customer complaints are important to us. When submitting a comment or complaint, expect the following response.
- Acknowledge within 24 hours of receiving the claim
- Follow up within 72 hours confirming whether an extension is needed pending information
- Within 7 days after the 72 hour time frame we will bring the customer complaint to a resolution
- Depending on the situation, a resolution can take up to 30 days
Service or Property Damage Claims: customerrelations@seaborneairlines.com or concierge@seaborneairlines.com
Customer Relations Department can be reached as follows:
Mailing Address:
Seaborne Airlines
World Plaza Building, 9th Floor
268 Muñoz Rivera Ave.
San Juan, Puerto Rico 00918
For Donation requests: sbacares@seaborneairlines.com
For Seamiles inquiries: seamiles@seaborneairlines.com
Need a little extra personal help with your travel or need to share a comment regarding your flight? Seaborne Customer Relations is here to answer your questions in English or Spanish and to assist with any special travel needs or concerns. Our hours are Monday through Friday from 8 am to 6 pm. Please email us and our team will get back to you shortly.
Seaborne welcomes partnerships with travel agencies throughout the Caribbean. From discounted fares to group rates, all is available for Seaborne’s exciting destinations. Please contact the following departments and a Seaborne representative will be happy to assist you:
If you are a vendor and have questions for our Accounting Department, please email them at accounting@seaborneairlines.com
